Frequently Asked Questions

Appointments for routine problems and follow-ups are available on the following schedule. Both TeleMed and In-Clinic appointments are available. Due to Covid-19, schedules may vary.

Monday 9 am – 12 pm     1 pm – 5 pm
Tuesday 9 am – 12 pm     1 pm – 5 pm
Wednesday 9 am – 12 pm     1 pm – 5 pm
Thursday 9 am – 12 pm     1 pm – 5 pm
Friday 9 am – 1 pm     1 pm – 5 pm

Appointments

We try to see all patients on an appointment basis, and we request that you set an appointment so we can reserve time for you. The office telephone number is (408) 945-0300. We make every effort to see walk-in patients without appointments, in particular if the patient is sick and needs attention. For routine physicals and school physicals, please plan and make an appointment. You can also Make Appointments online & we will confirm your request for an appointment.

Online Booking of Appointments is available 24×7 in the Appointment Tab. Walk-ins are welcome and we will work you into the schedule.

Yes, we remind you of your appointments depending upon your preference via email, your cell phone, text or a call to your home phone. You can Book Appointments online. You can also enroll in Patient Portal to schedule appointments online, request refills, view your medical records and pay bills online.

If it is an emergency, dial 911 and go to the nearest emergency room. Do not read this further.

If it is urgent, and you cannot wait until the clinic is open and you want to talk to the doctor, call (408) 945-0300. You may select the option to leave a message or page the doctor on call to give you a call back.

For routine questions, physicals, or medical advice, please make an appointment.

We recognize that you can have an emergency situation arise, and we will do our best to respond to your problem promptly. In the event of a severe situation, or one in which you are in doubt, go immediately to the emergency room of the nearest hospital and ask them to contact your doctor. If the situation is not that severe, but one where you wish to consult with your doctor, please telephone and the doctor will be in touch with you either directly through office personnel giving you instructions on where to meet for emergency care.

You can leave non-urgent messages for things such as making appointments, billing questions, making payments, insurance info, referrals, Rx refills, copy of medical records or call during normal clinic hours between 9 am to 6 pm.

All patients are encouraged to call with any questions they have on medical problems. However, it would be unfair to our patients if the doctor had to leave to answer every telephone call. The office staff have been trained to answer many of your questions. They will also relay your information to the doctor and your call will be returned when convenient or otherwise answered at the earliest opportunity. For any medical care, it is better to make an appointment so that you can discuss matters concerning you or your dependent family members in person.

After Hours Telephone Calls for Doctors

If you find it necessary to contact the doctor after normal office hours, the telephone answering system will prompt you to call the doctor and leave a message. All messages go to your doctor or the physician on call. Your call will be returned at the earliest opportunity. If it is an emergency, call 911 and/or go to the nearest emergency room. If minor urgent care is needed, you can go to an urgent care facility near you. Our physicians will take care of you the next day.

We use e-prescribe and Electronic Health Records (EHR). If you have enrolled in our Patient Portal, you can request refills and/or make appointments online.

All prescriptions and authorizations for renewals should be requested during normal office hours. Rx fills are usually not considered an emergency.

You are encouraged to make an appointment with the doctor to review your medical condition and assess the necessity for Rx renewal, adjustment of the dose, discontinuing the medication or changing the medication.

Fees and Payments

We make every effort to keep down the cost of your medical care. You can help by paying upon completion of each visit. Other arrangements can be made with our office manager depending upon special circumstances.

You are responsible for any unpaid charges by your insurance.

Your policy has certain deductibles, co-payment and patient share of expenses. Insurance policies and coverage are complex. Not all procedures, vaccinations, exams and treatments are covered by insurance. It is your responsibility to make sure you are eligible and determine what is covered or not and what is your share of the cost. We can answer some questions and help process claims, but ultimately you are responsible for any unpaid bill.

Insurance and Insurance Forms

We try to simplify the preparation of insurance claims, thereby holding down costs that are unrelated to the delivery of good medical care.

Please remember that insurance is considered a method of reimbursing the patient for fees paid to the doctor and is not a substitute for payment. Some companies pay fixed allowances for certain procedures and others pay a percentage of the charges. It is your responsibility to pay any copayment, deductible amount, co-insurance, or any other balance not paid for by your insurance company.

We know questions can arise on insurance matters and these should be discussed with our insurance clerk. We will be happy to help you receive maximum benefits; however, the agreement of the insurance company to pay for medical care is a contract between you and the company.

Home visits are virtually impossible because of the lack of equipment at home and the time-consuming problems which prevent other patients from receiving medical attention.

We try to see all patients on an appointment basis, and we request that you set an appointment so we can reserve time for you. The office telephone number is (408) 945-0300. We make every effort to honor all time commitments and request that you extend the same courtesy to us. On occasion emergencies can cause problems, and whenever possible, you will be fully informed if there will be any delays because of this.

Online Appointments: You can book or schedule appointments 24×7 online in the Appointment section of our website.

Walk-in Patients with no appointment are welcomed.

We see walk-in patients. We work you in and our dedicated staff try their best to accommodate you depending upon the medical urgency. You may have to wait as patients with appointments have priority.

You are encouraged to make an appointment, but in case you do not have an appointment and you need to be seen, we will do our best.

You can send us a request to book appointments online 24×7 on this link:

BOOK APPOINTMENTS ONLINE

Once you have been seen once at our clinic, have been registered and your insurance eligibility has been established, you can be granted access to the Patient Portal (www.PatientAlly.com). You will be given a Username and Password so you can access your secure medical records, make or change appointments, update your personal info, view your statements and pay your bill.

Medical Aesthetics

We offer extensive cosmetic services, including laser skin rejuvenation, skin tightening, laser hair removal, laser hair loss control and regrowth, BOTOX® and dermal filler Juvederm and, Radiesse injections. We also treat acne, spider veins and many other diseases.

Call (408) 945-0300 to schedule your Free cosmetic consultation for:

• Laser Hair Removal
• Laser Acne Clearing
• Laser Skin Rejuvenation
• Laser Skin Tightening
• Laser Wrinkles and Scars
• Cellulite & Fat Reduction
• Laser Skin Resurfacing
• Botox®, Dysport
• Radiesse, Juvederm, Other Fillers
• Mesotherapy
• Laser Hair Rejuvenation
• Eclipse Micro Needling
• Stem Cells and Growth Factors
• Treatments
• Allergy
• Holistic Medicine

Is the Consultation Really Free?

Yes, the initial consultation ($100 value) is Free for a limited time. No obligation.

But, Book an appointment ahead of time as slots are limited.

What is Included in the Free Consultation?

Step 1: Make an appointment in advance
Step 2: Fill out your Health History and Skin and Health Questionnaire.
Step 3: The physician will examine you, evaluate and recommend the right procedures and treatment plan to take care of your concerns and skin health.

What to do After the Consultation?

Step 1: Do Nothing or Sign up for the treatment that meets your needs.
Step 2: Get the Treatment.
Step 3: Take care of your skin and health with doctor recommended anti-aging skin care and health products.
Step 4: Smile. Let people wonder why you are looking younger and confident – Turn back the clock!

Who Does the Consultations and Performs the Laser Procedures?

Dr. Shivani Chawla Mehta and her staff perform the majority of these treatments.

Melissa-Gayle Sanchez M.D. and Shivani Chawla Mehta M.D. are board certified physicians, practicing pediatrics, allergy and family medicine. Dr. Chawla Mehta practices a holistic approach to health and uses supplemental holistic medicine with conventional medicine.

We can be reached at (408) 945-0300 24 x 7

We are located at 1113 S. Park Victoria Dr, Milpitas, CA 95035

We are on the same side as Starbucks and Chase Bank and a block from them. The building is opposite the Church and Lucky supermarket.

Suite 1113 is upstairs on the second floor of the building. An elevator is available for your convenience.

There is plenty of FREE patient parking.

Website for Pediatric and Family Practice, USCIS Immigration Exams and Cosmetic treatments is:

www.SiliconValleyMedicalClinic.com

Yes, we do have Free Wi-Fi for our patients while you are in the office. Ask the receptionist for access. In addition, we have magazines and educational videos in the waiting room. Usually, your wait in the office should be less than 15 minutes after you have checked in and filled out paperwork.